Privacy Policy

App: DocuLog
Company: Callidora Technology Pvt Ltd
Platform: Mobile App + Website
Effective date:

This Privacy Policy explains how DocuLog collects, uses, stores, and shares personal data when doctors and authorized team members use our platform to manage patient records, logs, and related media.

Privacy Policy Summary

  • We collect account, patient, media, subscription, security, and technical reliability data.
  • We use data to provide core features, secure access, process subscriptions, and improve reliability.
  • Camera, microphone, and file/media permissions are used only for app functionality.
  • Audio may be transcribed, and transcript text may be processed with Google Gemini API.
  • We use third-party processors (storage, AI/transcription, billing, and OTP/email delivery).
  • We apply TLS encryption in transit, access controls, auth tokens, and password hashing.
  • Users can request access, correction, deletion, consent withdrawal, and raise complaints.

Introduction

Callidora Technology Pvt Ltd operates DocuLog, including its mobile applications and website platform. By using DocuLog, you agree to this Privacy Policy. If you do not agree, you may discontinue use of the platform.

Consent

By visiting, registering, or using DocuLog, you consent to:

  • The collection, use, storage, and processing of your personal information as described here.
  • The use of authorized third-party processors for storage, AI processing, billing, and communications.
  • Required app permissions (camera, microphone, and media/file access) for core product features.

Collection of Personal Information

  • Account information: name, email, password hash, country/calling code, and profile image.
  • Patient and medical log data: patient name, date of birth, gender, phone number, tags, medical notes, and related log fields.
  • Media uploads: images and audio recordings.
  • Subscription and payment metadata: entitlement and billing metadata from RevenueCat and app stores.
  • Security data: OTP verification metadata, session/auth tokens, and related security events.
  • Technical data: device and application logs used for reliability and abuse prevention.

Collection of Non-Personal Information

  • Device and operating system details.
  • App usage events and reliability diagnostics.
  • Security logs used for abuse detection and service protection.

Use of Personal Information

  • To create and manage accounts and authenticate users.
  • To let doctors manage patient records, logs, and related media.
  • To run transcription and AI-assisted structuring features.
  • To support subscriptions, entitlement checks, and renewals.
  • To secure the platform, prevent abuse, and troubleshoot issues.
  • To deliver OTP and important service communications.

Data Storage and Security

  • Encryption in transit (TLS) is used for data transmission.
  • Access controls, authentication tokens, and role-based checks are applied.
  • Passwords are stored as hashes, not plain text.

No method of transmission or storage is absolutely secure, but we continuously improve safeguards.

Permissions We Require

  • Camera permission: to capture/upload clinical images and documents.
  • Microphone permission: to record consultation audio for transcription.
  • Media/File access: to upload or select files and records from device storage.

AI and Processing Features

  • Audio can be transcribed by backend transcription provider(s).
  • Transcript text can be processed using Google Gemini API for structured medical field mapping.

Important: AI outputs can contain errors and should be reviewed by qualified professionals.

Third-Party Processors and Integrations

We may share relevant data with trusted processors that help deliver the service:

  • Google Cloud Storage (media/file storage).
  • Google Gemini API (text processing and field mapping).
  • Transcription provider(s) used by backend systems.
  • RevenueCat and Google Play/App Store billing systems.
  • Email/OTP delivery provider(s).

We do not sell personal data. We may disclose data when required by law or to protect legal rights and service integrity.

International Data Transfers

Data may be processed or stored in countries outside your jurisdiction, subject to applicable legal safeguards and contractual protections.

User Rights

  • Right to access your personal data.
  • Right to correct inaccurate or incomplete data.
  • Right to request deletion of eligible data.
  • Right to withdraw consent where consent is the legal basis.
  • Right to raise a complaint with relevant authorities.

To exercise these rights, contact us at info@callidoratechnology.com.

Not Medical Advice

DocuLog is a documentation and workflow platform. Content generated or processed through the platform, including AI/transcription outputs, is for record support and is not medical advice.

Policy Updates

We may update this policy from time to time. Material changes will be notified through the website, application, or other appropriate channels.

Grievance Redressal and Contact

Contact email: info@callidoratechnology.com
Company: Callidora Technology Pvt Ltd
Registered office address: SCO 12, Industrial Area, Phase 9, SAS Nagar, Punjab 160062, India

Data Safety Alignment Note

For app-store Data Safety alignment, DocuLog collects account, patient, media, subscription, security, and technical data to deliver healthcare documentation features, secure access, provide transcription/AI field mapping, and support billing and reliability operations. Data may be processed by listed service providers (including storage, AI/transcription, billing, and OTP/email processors), transmitted over TLS, and retained per documented schedules and legal obligations.